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FAQ
Have a Question?
Please check below for answers before reaching out to us here.
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How can I be a guest on your podcast?Please reach out HERE and our team will be in touch.
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How can I connect for our recording session?We use Riverside for online recording, and you'll find our link and detailed instructions included in your booking email. Please make sure you prepare for our session by finding a quiet space, using a microphone and headphones, and doing a check of your audio before we connect. If you're having trouble, please review the following:
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How can I reschedule our recording session?Reach out to info@voboss.com or manage your session by signing in to your online account HERE >>
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I'm logged in but my VIP discount isn't being applied - can you help?If you're logged into the site, and your discount isn't being applied during ticket purchase, please check your account to make sure you are logged in using the same email address you used to purchase your VIP membership. Check your VIP Status Go to the membership dropdown menu in the top right-hand menubar of the site and check the "Membership & Subscriptions" area to make sure you have an active VIP membership. If you don't see an active Payment Plan, it is likely you have created another account and need to sign in using your original account to view and use your VIP benefits. Check to see if you've already registered for the event In addition, it is possible you have already registered for an event. VIP discounts are offered to 1 ticket per member, so if you have already purchased a ticket for an event, you will not see a discount applied during purchase if you try to purchase another ticket. You can check your event registrations under "Events" in the membership dropdown menu to see which events you've registered for already. Still need help? Reach out to info@voboss.com
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How do I use my VIP Discount on Events?To apply your 15% discount to ticket purchases, you'll need to log into your account. Once you've signed in, your discount will be automatically applied during checkout. 1 discounted ticket per person, per event.
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I purchased tickets but can't attend the event - can I watch the playback?Yes! All ticket holders will receive a private link to the event playback, available for 30 days after the event ends. After that time, the video will no longer be accessible. Please note that the link is for your personal use only and may not be shared with others.
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How do I access Tech Support?Tech Support is available to VIP + Tech Support Members. To access its benefits, sign in using your member email and password and navigate to our Tech Support page here: Not yet a VIP + Tech Support Member? Become one HERE
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I'm a VIP + Tech Member - How do I access GeorgeThe.Tech Support Chat?GeorgeThe.Tech Support Chat is available to VIP + Tech Support Members. To access, sign in using your member email and password and navigate to our Tech Support page here: IMPORTANT: If you don't see the chat in your page, please disable all ad blockers or content blockers in your browser and refresh your page. Not yet a VIP + Tech Support Member? Become one HERE
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I have VIP + Tech Support - How do I register to attend Monthly Sound Support Events?Register for monthly Sound Support Events by signing in using the email and password you used to purchase your VIP + Tech Membership.
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I have VIP + Tech Membership - How do I submit my Sound Check Request?Submit your Sound Check by signing in using the email and password you used to purchase your VIP + Tech Membership.
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I have VIP + Tech Support - How do I submit my Gear Recommendations Request?Submit your Gear Recommendation Request by signing in using the email and password you used to purchase your VIP Membership. Each VIP + Tech Member gets one Gear Recommendation per plan cycle (6 months or 1 year).
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How can I watch videos in your Video Library?To watch videos in our library, you'll need to be a VIP Member and log into the site. Once logged in, you'll be able to watch all videos currently available in the library (videos swapped out periodically and without notice). If you're having trouble viewing videos, please disable any browser ad or content blockers that could be causing issues with playback.
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Can I share event playback links with others?Access to video playback links from our events is reserved exclusively for registered ticket holders. All video links are password protected for security and are intended for personal use only. Sharing, distributing, or reposting these links or passwords is strictly prohibited. Once an event has ended, the link may no longer be active, and access may be revoked at any time. Unauthorized sharing may result in the loss of future access privileges.
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Can I try out VIP Membership?Yes - we offer a 1-month trial VIP Membership - one trial per person.
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I was a VIPeeps Member - does my membership transfer to VO BOSS?If you were a yearly VIPeeps member, you should be able to create a site login on VO BOSS and use your VIP membership benefits here until the date of your original membership expiration (based on when you originally signed up on vopeeps.com). Once your original membership expires, you will receive an email with instructions on renewing your membership here on VO BOSS. If you are having trouble using your original VIPeeps Yearly Membership on VO BOSS, please make sure you are signing in using the same email address you used on VO Peeps, as that email address is associated with the VIP account. If you are still having issues using your original membership benefits, please email info@voboss.com for help.
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How can I cancel my VIP Membership?Cancel your membership anytime by logging in and accessing your "Memberships & Subscriptions" area within the Membership Dropdown menu.
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Do my membership benefits "roll over" between months?No. Monthly session benefits do not roll over, and if they are unused, they are not credited to your account. All unused benefits expire at the end of your membership. If you don't attend events, watch videos, or use your Tech Support benefits, you will not receive credit for unused benefits. It's up to you to use your membership benefits.
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Can people be removed from Monthly Sound Support Meetups?Yes - these monthly sessions are designed to be a safe, supportive space for learning and sharing. We expect everyone to treat each other with respect and professionalism at all times. Disruptive, disrespectful, or inappropriate behavior toward other participants will not be tolerated. Anyone who violates this policy may be removed from the meeting immediately. Continued or serious violations may result in permanent removal from future sessions and termination of membership—without refund—at the sole discretion of VO BOSS and George Whittam.
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How can I reschedule or cancel my appointment?Manage your appointments by signing in to your online account HERE >> 24 business hours notice is required to change or cancel an appointment time. Appointments cancelled without 24 business hours notice are non-refundable. Emergencies - If you are unable to cancel or reschedule online, please email info@voboss.com and include the date and time of your original session booking with your request.
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Do you offer voiceover coaching?Yes! Anne Ganguzza is an established L.A. area coach, specializing in Corporate, eLearning, Technology, IVR, and Medical Narration. Work with Anne HERE >>
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