Business of VO – Nitpickers, Complainers & Cheapskates

Some days your voiceover clients are awesome and other days you just wonder what the heck is wrong with them!?! Yes, we love what we do but sometimes, even the most saintly voice actors (Anne) are pushed too far. The Bosses tackle a little talked about problem – knit picking, complaining, & cheapskate clients, and how to deal with them. This episode is packed with practical advice, thoughtful anecdotes and Gabby’s ‘colorful’ view of these types of clients.



Takeaways

Quick Concepts from Today’s Episode:

  1. Annoying clients are a common problem – all voice actors deal with them.

  2. More money can equal more problems.

  3. Owning your own business means less interpersonal stress, but doesn’t eliminate stress brought on by clients.

  4. Knit picky clients over-explain and have expectations that are too demanding.

  5. You must set boundaries and share your needs with the client.

  6. Don’t allow a client to abuse your time.

  7. Communicate your needs by being clear with your intentions.

  8. Repeat back directions to ensure that you and your client are communicating well, this reduces complaints.

  9. It’s normal for performances slip and suffer when a client is being too particular and or too demanding.

  10. As a voice actor you are not just ‘the talent’ and you are not there for their amusement.

  11. Clients who pay the least, want the most from a session.

  12. We start to over think our performance choices when a client asks for too many takes.

  13. Sometimes the stress isn’t worth it and you have to cut your losses.

  14. The client is only trying to get a product out – there complaining and knit picking is not personal.

  15. Your time is valuable and you should not be manipulated by a cheapskate.

Tweet This

Share ideas with your own network ++

I love my clients – but sometimes I’d like to choke one. #VOBOSS Click To Tweet

I can accommodate my clients without being a doormat. #VOBOSS Click To Tweet

I’m a performer, not a puppet. After 45 takes, I’m done. #VOBOSS Click To Tweet


Referenced in this Episode

Direct links to things we brought up ++

  1. Recorded on ipDTL

  2. Learn how the customer is always right, but may be right for someone else

  3. Picky clients may have these warning signs

Full Episode Transcript

>> Today’s voiceover talent is more than just a pretty voice.

>> Pretty voice.

>> Pretty voice.

>> Pretty voice.

>> Today’s voiceover talent has to be a BOSS.

>> BOSS.

>> A BOSS.

>> A BOSS.

>> Join us each week for business owner strategies and success with your hosts Anne Ganguzza and Gabrielle Nistico, along with some of the strongest voices in our industry.

>> Rock your business.

>> Rock your business.

>> Rock your business.

>> Like a BOSS.

>> Like a BOSS.

>> Rock your business like a BOSS.

>> Rock your business like a BOSS.

>> A VO BOSS.

>> A VO BOSS.

>> A VO BOSS.

Anne: Welcome, everybody, to the VO BOSS podcast. I’m your host, Anne Ganguzza, along with my amazing VO BOSS bestie, Gabby Nistico. Hey, Gab.

Gabby: What up, girl?

Anne: Oh Gabby, I am so, ugh. [laughs] So frustrated.

Gabby: I’m feeling froggy. Who we gonna fight? What’s going on? Whose ass do I need to kick?

Anne: I’m dealing with this annoying client right now. Like I didn’t expect them to be annoying, but they have become annoying.

Gabby: [laughs]

Anne: Because apparently in… my contract, because I do, I do a lot of work for them, second and third takes are included.

Gabby: Oh.

Anne: And you know, [laughs] yeah. Second and third takes are OK when it’s up to so many words, but it’s not an entire, like an entire series.

Gabby: Oh God, no.

Anne: Yeah. You know, these people give me some work for some really good clients, and I am just, I ugh, they pick apart everything. I mean, complainers, nitpickers and cheapskates.

Gabby: Yeah, so, so in other words its of the – it’s the [beep], [beep], and [beep]s episode.

Anne: [laughs]

Gabby: That’s, that’s what we’re doing.