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Policies and Terms of Service

with Lau Lapides

Are you ready to revolutionize your business policies and guidelines? In this episode, Anne & Lau dive deep into the importance of setting firm and consistent terms of service. They explore the world of contracts and documentation, discussing the significance of having clear terms and conditions, backing up legal documents both online and offline, and the role of cultural differences in client interactions. Anne & Lau are here to help you navigate the murky waters of friendships and business, emphasizing the importance of professionalism and drawing clear boundaries between work and pleasure. They discuss setting expectations with employees and clients, and how to balance paid work with pro bono projects. Don't miss out on these crucial insights that will set your business on a path to success.

Anne & Lau discuss balancing business policies, client relationships, and friendships to ensure success on your voice over journey.

"Don’t get bitter. Get better." - Lau

About Lau

Lau Lapides is Founder & President of Lau Lapides Company, a boutique coaching, training & production company for voice talent and actors. It has its headquarters in Boston with satellites in NYC, Miami and LA. Programs include hybrid online & in-person workshops, seminars, one-to-one personalized coaching, + showcases in NYC/LA and online. Lau’s media and broadcasting career coaches all work in television, film, radio and theatre. Their voices can be heard around the world.

Top 10 Takeaways

Quick-share concepts from today’s episode:

  1. Establish clear guidelines and policies for your business to ensure consistency and professionalism in your interactions with clients.

  2. Be prepared to make tough judgment calls when dealing with clients, and try to be understanding when misunderstandings arise.

  3. Utilize contracts and documentation to clearly outline your terms and conditions, ensuring that both you and your clients understand expectations and services.

  4. Don't forget to back up your legal documents, both online and offline, to protect yourself and your business in case of disputes.

  5. Be mindful of cultural differences when dealing with clients and adapt your approach accordingly.

  6. Balance care, generosity, and providing in your business relationships, but don't let them overshadow your professional boundaries and obligations.

  7. Maintain professionalism in your friendships with clients and colleagues, setting clear boundaries between work and personal life.

  8. Set expectations with employees and clients, being upfront about your policies and terms of service.

  9. Consider seeking legal advice to ensure your contracts and terms of service are accurate, comprehensive, and tailored to your business needs.

  10. Regularly review and update your legal documents and policies to stay current with industry trends and protect your business effectively.

"As business owners, we need to strike that balance between understanding misunderstandings and upholding our boundaries." - Anne

Referenced in this Episode

Direct links to things we brought up ++

Recorded on ipDTL - get it here >>
Get involved with 100voiceswhocare >>
Work with Lau >>


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More from Anne

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Navigating Policies, Clients, and Friendships in your Voice Over Journey
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Organization is key...

As a professional voice actor, you have the responsibility of running your voice over business as well as being your best in the booth. Striking the right balance requires navigating the intricacies of misunderstandings, profitability, and professional relationships. However, with the right approach to business policies, contracts, and client interactions, you can successfully navigate these murky waters and set your business on a path to success...


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